Notifications

When an order has been placed using the shopping basket you will receive an email notifying you of your sale and providing the needed purchase and contact details.

PLEASE NOTE that this email has been sent to you from your website and not from the customer. If you click "Reply" to send a response to the buyer it will, instead, be sent back to you and not to the buyer. The correct buyer's email address should be included as part of message you received and can be copied into any email you want to send.

The buyer will also be sent an email confirming their order and providing the information they will need in order to contact you directly.

The standard text that appears in these emails can be customised according to your preferences by using an email template. This will be found under the email tab in your LibriDirect>Settings. On this page you will see fields for entering text to appear in 3 different types of email you might send. The new order option lets you specify subject and body text for:

• email sent to a customer making an offline payment.
• email sent to a customer paying by credit card.
• email sent to the site administrator (probably you).

You should fill in these forms with the standard text you want. The message will be personalised by the inclusion of "template tags." These tags give instructions to insert data that is specific to this order, such as the customer name, billing address, etc. They will look like this: {{customer_name}}, {{billing_address}}.

Emails for reporting

Further details regarding email templates will be found ....